Hospitality is what keeps you coming back for more.
“In today’s ultra-competitive, saturated markets, successful brands must distinguish themselves. Savvy customers expect an intuitive, engaging, and meaningful experience to become a true loyalist. Hospitality is the key. It goes beyond hotels and restaurants. It belongs in every customer experience.”
— Mitzi McNair
Bespoke solutions.
Backed by a global ecosystem of top talent in branding and hospitality, Mitzi McNair Consulting offers a full spectrum of brand services. Whether you’re looking to launch a new brand, revitalize an existing one, or create engaging, hospitality-inspired customer experiences, we provide innovative and bespoke solutions to help build impactful brand strategies that drive emotional engagement and lifelong loyalty.
-
Target Customer + Market Segmentation
Competitive & Trend Analysis
Brand Architecture
Brand Positioning
Naming
-
Brand Identity
Brand Voice
Photography Guidelines
Brand Story/Narrative
-
Marketing Strategy
Campaigns
Social + Digital Marketing
PR Strategy
Partnerships
Experiential Activations
-
Product + Design Strategy, Signatures + Standards
Service Signatures + Standards
Programming + Amenities
-
Employer Branding
Talent Acquisition
Onboarding Training + Sustainment
Retention + Recognition Programs
-
Metrics
Audits
Loyalty
Brand experience.
With over three decades of luxury brand experience, we bring unique and critical insights to hospitality and brand development. Learn more About Mitzi McNair.